Please note: RESERVATIONS ARE MEANT FOR FULL DAY RENTALS ONLY. PLEASE NOTE THAT IF YOU MAKE A RESERVATION YOU WILL BE CHARGED A FULL DAY RATE WHETHER OR NOT YOU KEEP THE BIKE FOR THE FULL DAY. The reason for this is we hold the bike(s) for the whole day for that booking and it guarantees you the bike(s) for your party. You may inquire on a walk in basis about half day rentals for that particular day.
*Disclosure: Bike Palm Springs Rentals reserves the right to implement dynamic pricing for special events like music festivals such as Coachella and Stagecoach, as well as large cycling/sporting events like the Tour de Palm Springs, triathlons, Lacrosse tournaments, Modernism Week, and major holidays. This is similar to how hotels modify their pricing during certain holidays and special events.
This adjustment is necessary to cover the surge in attendees and the associated logistical challenges. Managing these events often means declining walk-in bike rental requests to ensure dedicated service for participants. Increased demand leads to a higher volume of rentals, which necessitates additional staffing to effectively manage logistics, customer service, and bike maintenance. As a result, we adjust our pricing during these peak times to reflect the overall costs of maintaining our high level of service, including managing inventory and providing support to customers who may need assistance.
**Please note that additional charges may also apply to special arrangements/requests/corporate groups that require blocking off inventory from our normal operations.** These adjustments are essential to ensure we can accommodate everyone’s needs and continue delivering quality service. We truly appreciate your understanding during these busy weekends!
CANCELLATION POLICY
Once a reservation has been confirmed, the following cancellation policy applies:
Cancellations made more than 48 hours before the scheduled start of the rental:
A $15 cancellation/processing fee per bike will be collected.
Cancellations made within 48 hours of the scheduled start of the rental:
A 50% cancellation fee based on the total cost of the full rental term originally reserved will be collected.
No-Shows:
Guests who fail to arrive for their reservation without cancelling in advance are considered a no-show and are not eligible for a refund, regardless of the number of bikes reserved. No exceptions.
Rain/Weather:
If rain occurs on the first day of your scheduled rental and prevents the rental activity from taking place, the standard cancellation policy may be waived. Rain or unfavorable weather occurring after the rental period has begun does not guarantee a refund, credit, or adjustment to the original rental price.
Our equipment is reserved specifically for each booking and may prevent us from accepting reservations from other guests for the same dates. By confirming your reservation, you acknowledge and agree to the cancellation terms above.
Please Note: Bicycles are not to be transported inside vehicles i.e. sedans/suv’s as improper transportation can cause damage. Bikes are only meant to be transported on bike racks (we do not rent or provide bike racks for guest use). The only exception to this rule is if you safely and properly transport bicycles in the bed of a truck, and even then improper handling of equipment may cause damage to cables/brakes/derailleurs and other cosmetic damage which the contract holder is responsible for and will bear all costs. Most of our guests opt for Uber/Lyft services to get to our store and ride back to their lodging accommodations.